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| 008 | 210930s2016 xx 000 0 und d | ||
| 020 | _a9789352020959 | ||
| 041 | _aeng | ||
| 100 | _aJochen Wirtz | ||
| 245 | _aService marketing | ||
| 250 | _a8 | ||
| 260 |
_aNoida _bPerson India Edu.Pvt.Ltd _c2016 |
||
| 300 | _axxi, 810p | ||
| 650 | _aService marketing | ||
| 700 | _aChritopher Lovelock | ||
| 700 | _aJayanta Chatterjee | ||
| 999 |
_c90806 _d90806 |
||