| 000 | 00438nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 210930s2013 xx 000 0 und d | ||
| 020 | _a9781259026812 | ||
| 041 | _aeng | ||
| 100 | _aZeithaml, A.Valarie. | ||
| 245 | _aServices marketing integrating custoer focus across the firm | ||
| 260 |
_aNew Delhi _bMcGraw hill edu, pvt, ltd _c2013 |
||
| 300 | _axv, 711p, 24cm, softbind | ||
| 650 | _aService marketing | ||
| 700 | _aBitner, mary jo | ||
| 999 |
_c90213 _d90213 |
||