TY  - BOOK
AU  - Richard Metters
AU  - Kathryn King Metters
AU  - Madeleine Pullman
TI  - Successful services operations management
SN  - 9788131517734
PY  - 2006///
CY  - New Delhi
PB  - Cenage learning India Pvt.Ltd
KW  - Operation management
ER  -