Jauhari, Vinnie. <br/><br/>
Services marketing, operation and management 

 - New Delhi  Oxford university press  2012 
 - xv, 584p, 24.5cm, softbind 
<br/><br/><label>ISBN: </label>9780195689082 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service marketing